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KEMH Medical Library: News

Library Newsletter

Click on the links below for the latest Library Newsletters.  Contact the library if you would like this newsletter sent to your WA Health inbox.

Resource News

Updates and changes to library resources

Updated September 2021

  • EndNote 20 has been rolled out to all WA Health Windows 10 PCs. Check out  What's New in EndNote 20.1 or Contact Us for assistance.

    • Windows 7 users still have access to EndNote X9.3.  If using Windows 7 you may see a prompt to update to EndNote 20 when you open EndNote. Please ignore this as the new version of EndNote requires Windows 10 to run. You can still continue to use EndNote X9.3 and upgrade to EndNote 20 when it arrives. Click here for more information about the compatibility of recent EndNote versions.

  • The new Ovid Search Builder is now available for use on the Ovid platforms. This tool allows you to build expert search strategies starting with your own keywords. You can then apply a range of specialised filters. Click on the  Ovid search builder button located at the top of the Ovid search page. Contact the library for help using this new tool, or click here and scroll down to the Video Tutorials section for a short training video on the Ovid Search Builder.

  •  Another new tool you will now see in the Ovid Medline search window is the Term Finder. This tool is designed to help you construct your search. NOTE: The Expand Term Finder display only works in updated internet browsers. Onsite at WNHS, please use the latest version of Edge (Chromium). Submit a request to IT to get Edge added to your computer if you don't already have access. IE and Chrome are out of date and it won't work properly. Contact the library for assistance in using either of these new tools.

Technical Updates

The latest information about technical problems you might be experiencing. Can't find the answer here? Contact Us


If you have a PC or laptop that uses Bitdefender it may block connections through to the Library's eResources. This link shows how to add the following exception to allow connections to Library resources.

Exception to add:  *

September 2021

Websites not displaying properly?

The Library website and other external websites require up to date web browsers to display content properly. Most WNHS computers have Internet Explorer (IE) as the default browser.  IE should only be used for WA Health applications (like iProc) that still require IE to operate.  Use Google Chrome Chrome or Microsoft Edge (Chromium) Edge Chromium icon to access the library's resources (as well as general internet use).  Note, until Microsoft Edge is rolled out across all WA Health computers, you will need to log a job with HSS to get it added to your computer.

You can either 1) change the default browser in your computer Settings or 2) open the required browser and 'pin' it to the task bar for easy access in future.

To change the default browser

  • Go to Default Programs from the  Windows menu 
  • Select Set your default programs
  • Click on Google Chrome or Microsoft Edge in the list of Program options
  • Click on Set this program as default, then OK

To 'pin' a browser to the Taskbar 

  • Open up the browser you want to use from within the Windows Start menu
  • Right mouse click on the browser icon in the Taskbar at the bottom of the screen
  • Select Pin this program to taskbar

Note:  These settings will not 'travel' with you to other computers, but will need to be set up in your profile on each computer you use.

If you must use IE then scroll down for information on Compatibility View.

March 2021

Pop-ups being blocked in Google Chrome?

By default, Google Chrome blocks pop-ups from automatically showing on your screen.  When a pop-up window is blocked, the Pop-up Blocked icon   can be seen at the right of the address bar.  Sometimes the pop-up window is required to view necessary content.

An example of this occurs when clicking on the  button when using an OVID database.

To allow pop-ups from a site, click on the blocked pop-up icon.  Select the Always allow pop-ups option and then click Done


Pop ups are blocked the same way in Microsoft Edge (Chromium).  Follow the same steps to resolve the problem

Page not building correctly?

Press Control with F5 to force a refresh of the page. Or click 

Also see Clearing Cached Items tab

Why do I receive a Warning when trying to access Library resources at WA Health?

Many websites, databases and Internet browsers have moved to more secure addresses beginning https instead of http. The Library has updated its website to reflect this. You therefore should have no difficulties accessing Library resources from home. However, IT server settings at WA health have not been updated.

If you receive the following warning  

  • Click ADVANCED
  • Then click Proceed to (unsafe)
  • If you still can't access the resource please contact the Library:  

             ext 81499

I'm using IE11- why can't I access some Library resources at WA Health?

The Library website works well with all modern browsers. At WA Health you might experience problems using IE11 since it may be deployed in 'Compatibility View' to work with a small number of clinical systems that can't be viewed in modern browsers. To solve this:

  • Click  (top right) > click Compatibility View Settings
  • Untick 'Display intranet sites in Compatibility View'
  • Better still - use the Chrome browser!

How to clear browsing data including cached items

It is a good idea to clear your browsing data from time to time including cached items so that you access the latest version of webpages.

In Chrome:

  • Click   (top right) click History > History
  • Click Clear browsing data


  • From the drop down menu choose "the beginning of time" > tick the items to delete(including those highlighted above) > clear browsing data

In IE11:

  • Click on Tools (top left) > Delete browsing history > tick the required boxes (e.g. first 4) > Delete

Page not building correctly?

Press Control with F5 to force a refresh of the page. Or click 

Generically logged-on computers

If you are using a generically logged-on computer you may become frustrated by the frequent pop-ups requesting you to log-on, especially if using IE11.

Solution: use Chrome as your browser.

This will limit pop-ups and allow access to our subscribed resources. However, you will still be blocked from accessing the Internet.

Page not building correctly?

Press Control with F5 to force a refresh of the page. Or click 

Also see Clearing Cached Items tab